Q & A

Will someone have to be home when my house is being cleaned?

Not at all! In fact, most clients are not home while their cleaning is being provided. This is actually easier for us because we can clean more efficiently, and we don’t feel as we are getting in the way. (We have a certain order and process to cleaning that allows us to get your house in its best shape) Some clients choose to remain home and that is perfectly fine too. It is your home and your choice! Clients who choose not to be home, usually leave a hidden key or garage code. Your property will always be properly secured before we leave.

How do you avoid cross contamination?

TGC uses a color coded system to ensure there is no chance of cross contamination. Each color microfiber towel is designated for a specific area and is not used in any other location. Areas such as bathrooms are cleaned with a disposable microfiber towels, disposable sponges and paper towels only. These are disposed of immediately after use. We also only bring clean and sanitized bottles and equipment into your home or business. You are always welcome to provide your personal cleaning supplies and equipment but, it is absolutely not required.

Do I need to provide the cleaning supplies?

TGC has got you covered! You do not have to provide supplies or equipment. We bring everything necessary to properly clean your home or business. However, if you prefer us to use an item, please leave it visible or inform us of where it is stored.

Is Tough Gal Cleaning Licensed, Insured and Bonded?

Yes, we are licensed, insured and bonded. We have taken proper measures to be sure you, your property and we are protected always. We take pride in performing accurate and safe cleaning procedures. Rest assured that your cleaning needs will always be professionally executed.

What is the fastest way to get a cleaning estimate?

TGC highly encourages you allow us to perform a walk through of your property. Each situation is unique and we understand that it can be difficult to quote an estimate site unseen. Please text, call or email and leave the following information.

*Name and best number to be reached at

*Address and square footage of property to be cleaned

*Type of property (residential, commercial, Airbnb, rental, new construction)

*Type of cleaning (one-time, bi-weekly, weekly, move in/move out, other) 

Should I clean before TGC comes?

NO, NO and NO again!!! Leave the cleaning to Tough Gal! The only thing we kindly ask that you do is, pick up extra items. We can clean so much better in the time allotted for your home if things are put away. We want to be able to focus on the cleaning, and not waste your cleaning time, on putting things away. (This mainly pertains to an excess of personal items or toys in the areas of the floors)

Will I get to meet who is cleaning my home?

Yes, you will absolutely get to meet your cleaner! Cleaning is personal, and you must feel confident in who you are allowing access to your property. No one will ever be in your home that you have not previously met, or are not aware of…ever!

Why do you require the TG Complete Reset cleaning before I can receive the TG Maintenance cleaning?

The TG Complete Reset cleaning is an extremely deep and thorough cleaning. It is designed to bring your property to a near pre-lived-in state. We then administer future weekly or bi-weekly cleanings that will maintain this condition as closely as possible. It's like having a Spring cleaning all year! 

Keep in mind, when we clean our homes ourselves, we generally don’t have the time to clean all those extra and sometimes, unseen areas. These areas can be very time consuming to manage. This can contribute to unsanitary conditions, odors, pest infestations, and increased allergens. This is why it is vitally important to address the areas a deep cleaning will cover. 

Lastly, deep cleanings take a considerable amount of time but in doing so, your property will be easier to maintain post deep clean. The TG Complete Reset, followed by TG Maintenance cleanings will have your property remaining in its best possible condition.